FAQ (Frequently Asked Questions)

Can I return my items if they are the wrong size?

Of course you can return and exchange items; please see our Returns policy which will advise how you should do this.

Can I get a Refund/Credit Note?

Any item purchased on line can be refunded or exchanged as per our Returns policy.
If you have purchased an item at a show we can offer a Refund providing you have proof of purchase (a Receipt or a Credit Card slip/bill).

How do your Sizes come up?

Our sizing is true to size based on a European average, so are generous. If your child is particularly tall for their age we would recommend going up a size, and if they are petite we would expect the relevant size to be too big on their birthday, but should fit perfectly within 6 months, ie. a 2-3 would fit a petite 2 and a half year old.

Please refer to our Size Guide for details on individual sizes.

Will the items shrink in the wash?

Being handprinted the fabrics are washed at 100° after printing so there should be miminal further shrinkage after this process, providing the garments are washed at 40 as per our wash instructions.

Why do the colours sometimes vary on the product?

Due to the handprinted nature of the product every print run will vary slightly. We endeavour to ensure that the difference is not signifigant. Colours may also vary slightly according to the fabric they are being printed on ie. Woven Cotton as opposed to Jersey, as the dyes are absorbed in different ways.

How do I measure?

Our Size Guide lists the key measurements for the pyjamas.

Waist – measure around your child’s waist; note that this measurement is based on unstretched elastic and there is plenty of give.

Sleeve Length - measure from the edge of the shoulder to the wrist.

Leg Length – measure from the waist to the ankle.

Where are your products made?

Our products are all made in Bali, Indonesia, where the finest cottons are sourced. The fabrics are printed there by hand, and hand tailored by individual tailors and where factories are used these are small, family businesses.

Where I can I see your products?

We are primarily an on-line business but our items can be seen at the various events we attend throughout the year. Please see the Events section for details.

How long will my order take to arrive?

Delivery times depend upon which service you select and range from Next Day to up to 5 days in the UK, and longer for Overseas deliveries.

Please refer to our Delivery section to see more details on this.

Can I order for Next Day Delivery?

Yes. Please see the Delivery section.

Is it 100% Cotton?

All our Pyjamas, Baby Accessories and Towelling are a beautiful quality 100% Cotton sourced in Bali, Indonesia.

Not only will this wash well and so can be handed down throughout the family, but it also softens with every wash.

Do you do Wholesale?

If you would like to purchase our collection for Wholesale please contact emma@emandlu.co.uk directly.